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Reliable VoIP Phone Service

  • No Contracts - We Earn Your Business Every Month.
  • Unlimited Support - Flat Monthly Rate, No Surprise Invoices.
  • Fast Response - Our Local Techs Are Ready 24/7
  • ★★★★★ Raving Reviews - Read our 100+ 5-Star Reviews.

Look To Change Your Business Phone System? Give Us A Call To See How We Can Help You.

Book a 12 Minute Discovery Call Now I Want To Discuss My VoIP Options

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Business Phone Service Like You've Never Experienced!

Many of our clients come to us after being burned from a poor VoIP experience. We can proudly say 99% of our clients stay with us for years because of the excellent service our team provides! Since we don't tie you down with contracts and service agreements, we have to earn your business every month.

Fast Response Time

Did we mention that we are fanatical about fast support response time? We hear horror stories constantly about phone companies taking as long as 2 weeks to respond to service requests. Our response time is typically one hour or less. There are no hoops to jump through and no complicated multi-level support system nightmares. We are local, nimble and efficient. Our help desk team solves most issues on the first call.

Personal Training and Support

Every installation includes a personal tutorial on how to get the most out of your new phone system. We never just ship your phones and wish you the best, like some big phone companies do. We are there with you in person to introduce your new phone system, answering all your questions and customizing the training as required in order for your staff to get up and running smoothly.

Lifetime Warranty

Our phone handset of choice is the Yealink brand. All phone handsets provided with the service have a lifetime warranty. You can rest assured your investment in your phone system is a sound choice. This means that if a cord breaks, a handset goes bad, or your phone stops working properly for any reason, we've got you covered. We arrive on site with a replacement and you never miss a beat. Stay with our service and your equipment is covered as part of the package.

Book a 12 Minute Discovery Call Now Book a 12 Minute Discovery Call Now

To discuss your technology needs, book a 12-minute discovery call today.

Frequently Asked Questions About Our Hosted VoIP Phone Service

Understanding your phone service should be easy. However, some carriers seem to go out of their way to make it confusing and keep you in the dark. Just try understanding their monthly bills! We believe in educating our clients so they actually understand the services they receive. This Q & A section covers the majority of questions we routinely get asked by clients and prospective clients.

If you still have questions after reviewing this page, then please don't hesitate to contact us.

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Questions About How the Service Works

On-Premise is the traditional way most folks are used to seeing phone systems. In a wiring closet is a box hanging on the wall that is the phone system. Land lines from the phone company come into that box and then handsets are wired to it. This design is full of potential problems. The equipment gets old, outdated and can fail. Cards go bad, voicemail chips die, expansion cards are needed, etc. Expensive service calls are needed to keep a system like this running. Hosted systems, otherwise known as "internet phone systems", are the opposite in many ways. There is no equipment to buy since everything is housed in a secure data center with redundancy built in. Updates are applied so the technology is constantly advancing instead of just gathering dust like the on-premise systems do. There is never a worry about bad hardware or outgrowing the system since the data center will expand to meet the need of any size business.

We setup a dedicated service portal at our datacenter for you. In this portal we register your handsets so they know how to communicate properly. Everything is setup and administered by our staff so you never have to touch it if you don’t want to. The phones are programmed to connect up to the system regardless of where they are located. This gives satellite offices an incredibly easy way to work together with the home office. Everyone can talk, intercom, transfer calls, etc. to each other no matter where they may be located. All you need is a stable internet connection for the service to work.

We are based in NC, but can provide phone service most anywhere. The beauty of a hosted system is we have clients in many states. Location really isn’t important. We can service offices and satellite offices in many locations.

Yes, we have multiple geo-redundant data centers across the USA. This allows for quick recovery if any problems occur. Typically, the uptime with VoIP is significantly higher than traditional land line services or pbx telephone systems.

There is no “business phone system” as most folks know it. Everything is housed in the datacenter and updated on a regular basis. That includes both the software and the hardware. Theoretically it never gets old in the traditional sense of the word. Due to updates and technology advances the system is always improving as time goes by. There is nothing for you to ever worry about replacing due to old age. This requires a totally new way of thinking. You have probably been used to buying new phone systems every 7 to 10 years which was the old traditional way.

Generally yes is the answer. There are some locations that do not have portable numbers for one reason or another. These are rare but they do exist. We can easily test for portability to ensure this will not be a problem. Even then we can sometimes create a workaround by using some creative forwarding methods to make sure the calls keep flowing.

Yes – and then some. VoIP is a completely digital service that has been improved year after year since it first hit the market in 1995. This is nothing like the snap, crackle, pop of the early systems. Now calls are incredibly clear and typically surpass land line quality. Land lines are usually analog where static, loose connections, low power and a host of other variables come into play. Voice quality with VoIP connections is almost always a bad or congested internet connection. Digital breakup then occurs like when your cell phone is down to no signal. A good connection and careful planning can help avoid problems. If your internet or network has a problem then VoIP will magnify and expose the problem in many cases. On good strong internet connections, there is rarely ever an issue. During the proposal phase we will evaluate your connection to make sure it is sufficient to handle the VoIP traffic.

Yes, for most companies. This is where VoIP has a huge advantage and where cost savings are typically found. Most carriers charge around $30 to $40 per month per phone line which is both costly and limiting. VoIP eliminates those line charges. The math can work to your advantage using VoIP. Sometimes there is a need to keep land lines though. Certain alarm systems, credit card machines, etc. may not be VoIP friendly and require old traditional style dial tone.

VoIP uses network cabling just like your computer uses. Therefore, if you have an old phone system that only used 2 or 4 wires then cabling could be an issue. An inspection of your cabling can quickly identify what needs to be replaced. One very nice feature of our phones is they have a built-in gigabit switch. This means anywhere you have a computer plugged in then the cabling should be fine and we can plug both the computer and the phone into that one single cable. This eliminates running new cable in many instances. If you do need cabling installed, we offer that service as well.

Yes, for most installations. Older phones work on a completely different technology and cannot be adapted to the modern VoIP method. The good news is that our handsets are included in the service fee so every business large or small can have new VoIP phones with minimal expense. When you also consider they have lifetime warranties and we can support them remotely it makes them an even greater value.

A fast and stable internet connection is required for VoIP to work properly. Typically DSL, Satellite and Dial-Up are not sufficient. A review of your current connection will help us determine its true capability. If an upgrade is needed, we can advise on the choices available and even help with the transition to a faster line. Most of the time, the internet connection is no issue. However, internet companies will typically change their rates and speeds without telling you. In conjunction with every discussion we have, we review your internet bill as well to ensure you are getting the best deal possible. Quite ofen we are able to find HUGE savings and can therefore pass them down to our clients so they reap the benefits each month.

Meet Our Favorite IP Phones

Our small business phone of choice is Yealink brand, but we can also use your existing Cisco, Polycom, Grandstream and a host of others with your new phone system. We don't lock you into using only one brand of phone. Our flexible service allows us to use most any unlocked SIP compatible phone. This ensures you are never without a working handset choice, whether that be next year or ten years from now. Below are just a few of our most popular models. We also carry lobby phones, fax adapters, paging devices, night bells and strobes. We can accommodate virtually any need.

Full Color Handset

The SIP-T54W Phone is the ultimate communications tool for productive executives and professionals. This phone has a fast interface with a rich, high-resolution color display. Built with Yealink's most advanced HD technology, enables crystal clear communication. The SIP-T54W is also built with Gigabit Ethernet technology for rapid call handling. Bluetooth and Wi-Fi are standard features built in.

Basic Handset

Yealink SIP-T33G features a simple to use interface which makes it easy for people to interact and maximize productivity. Yealink HD technology enables rich and clear communication. As a cost effective IP solution, it helps users to streamline business processes, delivering a powerful, security and consistent communication experience for small and large offices environment where a full featured phone is not required such as breakrooms, lobbies, infrequent callers, etc.

Cordless Handset

Yealink’s upgraded DECT phone W60P is developed to enhance communication for on-the-go workers in various industries where working on the go is the norm. Featuring an easy to see 2.4-inch color screen, an elegant industrial design, excellent battery performance and other multiple usability and phone management upgrades, the W60P ensures busy workers can enjoy a pleasant user experience and are always online.

Note: Yealink W60P IP DECT Phone consists of one base and one handset.

Conference Room Phone

Optimize your conference room with the Yealink CP965 voice over IP Phone built on the Android operating system. With the end-user in mind, this Y-shape design combines simplicity of use with sophistication of features, being perfect for any conference room. Everyone in the room can hear the conversation and chime in to be heard with 13 built-in microphones. With crystal-clear audio quality, your conversation will sound natural and bright anywhere. The Yealink CP965 provides wireless and wired pairing with your smartphone or PC/tablet via Bluetooth and a USB-C port, or USB 2.0 port, making it a valuable complement to any conference room. Additional wireless microphones can be added, making calls in a large conference room convenient and easy to make sure everyone can be heard.

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What Our Clients Say

'Our experience with ComTech is just what we expected. Courteous, friendly, and knowledgeable staff who have customer service at the forefront of their thoughts. I have to say that the cloud phone service we use from them has been both simple and effective.' - George Lothian

'So much more cost effective! I can’t believe what we’ve been paying Earthlink and Windstream, who raised their “administrative fees” every 8 months. Immediate response for support, NO need to call an 800 number, navigate an automated system, and reach a representative in another country that doesn’t care. The transition to ComTech phones was absolutely painless!' - Katrina Clark

'ComTech installed phones for our 7 locations. I want to send a heartfelt “Thank You” for a job well done on this project. Considering the number of locations and complexities that entails, I am very pleased with the way the transition was handled. The entire staff that I have met and worked with have been very professional, considerate and knowledgeable. It was a smooth install and we saved money in the end as well. That’s a win no matter how you look at it.' - Dawne Evans

'Our business recently had a phone system installed by ComTech, which was a replacement for another service provider. We are very pleased with our overall experience. Everyone we worked with from the initial consultation, to the installation team, to our staff training, were efficient and professional. On top of all of that, there was no down time for our system transition, and the call quality was greatly improved over our previous system. I definitely recommend ComTech.' - Dennis Owens

'ComTech’s service is excellent and having a local, easy to reach provider makes a world of difference. They are always very prompt in addressing and resolving our phone/IT issues. Their staff is always professional and courteous. Make the change—you won’t be let down. No one does it better!' - Jody Wallace