IT Services
Reduce your IT support costs by 80% or more with a SupportNET maintenance plan!
Are you looking for ways to cut your IT support costs and still maintain a stable and secure network? For many small/medium sized businesses this is a growing concern in an effort to stay competitive during a difficult economy. Staying on top of your network is a big responsibility in terms of maintenance, security and expansion planning. As a key decision maker, you are faced with three options:
1. Hire someone full-time to maintain your network
Drawbacks to this option are:
- Experienced candidates are going to be expensive
- What happens when he/she is sick or takes a vacation?
- Overtime pay during emergency situations
- Rising cost of employee benefits
- Does he/she keep up with current technology?
- Education and training costs
- Constant temptation by other firms offering better opportunities
2. Hire someone to come in for emergency situations (i.e. server failure or virus infestation)
Drawbacks to this option are:
- High cost of emergency service
- Unplanned and unbudgeted expense
- Your favorite computer shop may not have someone available immediately
- Extended downtime since this is reactive behavior after a problem has occurred
3. Take advantage of a SupportNET network service agreement with ComTech Network Solutions
Benefits include:
- Well-trained Microsoft certified staff available 24x7x365
- No sick days or vacation
- No payroll or employee benefit expenses
- Proactive approach to network management that eliminates issues before they become problems
- One low monthly rate to cover all your network support needs, typically 80% less than a network administrator's salary
SupportNET is the obvious solution to your IT support needs!
The SupportNET program was developed with the premise of providing you the best network support possible while still maintaining low overhead. ComTech has been doing business in Alamance County since 1990 and employs some of the most knowledgeable, thorough and certified technicians around. Our commitment to quality service is unmatched. You can feel secure in knowing that our capable staff is monitoring and maintaining your network.
SupportNET customers receive much more than just monitoring. Security, virus protection and data backup verification are just some of the areas that customers need assistance with. All of these services are offered as well as many others. Keeping your network running efficiently and securely is a major responsibility that we do not take lightly. Your network will be monitored 24x7 and updates (security updates, anti-virus updates and service packs) applied as necessary. For your convenience the majority of these updates are done via remote control in the evenings so you have virtually no noticeable downtime. When executed properly, your network runs smoothly and ComTech is invisible in the background.
If a problem should occur then our SupportNET customers jump to the head of the line in scheduling. Your business takes precedence over all other tasks at hand. The majority of our service requests are handled via remote control so dispatching a technician on-site isn’t necessary. In the unusual case that we cannot solve the problem remotely then we will gladly send a technician on-site to take care of the problem. This innovative approach to service provides you with something other support shops just don’t offer -- virtually instantaneous service.
Let’s summarize the benefits of SupportNET again:
- Well-trained & Microsoft certified staff available 24x7x365
- No sick days or vacation
- No payroll taxes or health insurance costs
- Proactive behavior to take care of issues before they become problems
- One low monthly rate to handle all your network support needs – typically 80% less than a full time administrator’s salary
- Reduced labor rate for all work not covered by the service agreement
- Emergency Hotline Phone Number only for service agreement customers
- “Instantaneous Service” via remote control whenever possible
Please feel free to contact us to setup a FREE evaluation of your network. During the visit we can determine how our services can make your network more stable, secure and economical. You’ve got nothing to lose and all the items listed above to gain. Best of all it doesn’t cost anything for this evaluation. Don’t wait for another service incident with your current provider before making the call.